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The-IT-Support-Handbook-Mike-Halsey-ebook

The-IT-Support-Handbook-Mike-Halsey-Kindle-Edition

The IT Support Handbook eBook

Name: The IT Support Handbook eBook
Brand: IT Support
Availability: InStock

Original price was: £16.24.Current price is: £1.99.

Product details
Format: Kindle Edition – ePub
File Size: 8.60 MB
Print Length: 197 pages
Simultaneous Device Usage: Unlimited
Publisher: Apress; 1st ed. edition (3 Oct. 2019)
Sold by: Books-For-Everyone Media
Language: English
Text-to-Speech: Enabled
X-Ray: Not Enabled
Word Wise: Not Enabled
Screen Reader: Supported
Enhanced Typesetting: Enabled Average
Customer Reviews: ⭐⭐⭐⭐⭐ 3484 customer reviews

Categories: Computing & Information Technology, Editors Choice, Kindle Store, Learning, Non Fiction Tags: IT Support, Mike Halsey, The IT Support Handbook

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The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users Kindle Edition

by Mike Halsey (Author)

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You’ll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn’t have to be with the right processes in place.
Whether you’re an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You’ll make yourself popular with your colleagues, and keep your customers and users happy and productive.

What You’ll Learn

Manage reporting, and keep a record of issues that occur
Provide effective remote support for users away from home or working in another office
Use error and system reporting in Windows to obtain high-quality, relevant information
Spot patterns in user behaviour that may be causing difficult-to-diagnose problems
Be familiar with best practices to make you a better support professional

Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Biography

Mike Halsey’s background in IT comes from years of front-line support for international corporations, large and small businesses, micro-businesses and individuals in their homes, so however you need to work with your computer, smartphone or tablet he’s able to see things from your point of view.

With a background as a teacher of adult (basic-skills) English, he prides himself on using language that is as clear and straightforward to the widest range of people as possible, and his books are frequently complimented for the ease with which they can be understood by non-technical people.

Mike is also a technology blogger for high-profile websites including Everything-Microsoft.com and gHacks.net, as well as providing text and video-based support on his own website TheLongClimb.com. Mike is also a Microsoft MVP (Most Valuable Professional).